RETURN & EXCHANGE

Return & Exchange Policy

To request a return or exchange, contact us within 30 days after receiving your package.

Return Conditions

• Items must be unworn, unwashed, unused, and in their original condition.
• Items should include the original packaging, tags, and accessories when applicable.
• Items damaged, stained, altered, or missing parts for reasons not caused by our error may not be eligible.

How to Request a Return or Exchange

1. Email service@bigtallkings.com with your order number, the item, and the reason for the request.
2. Wait for approval and return instructions before sending the item.
3. After approval, ship the item to the confirmed return address.

US Return Address

3088 Bent Trout Lake Rd, Barnum, MN 55707-8863, United States

Return Shipping Cost

For customer-requested returns, such as selecting the wrong size, color, or style, the customer is responsible for return shipping. If an item is defective, damaged, or incorrect, contact us before returning it. After we confirm the issue, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 2 business days after approval. The time for the credit to appear depends on the payment provider.

Customer Service

Email service@bigtallkings.com before returning any item.