Package Protection
Optional protection for eligible orders that are lost, stolen, or damaged during delivery.
Covered
- Packages lost during transit
- Orders damaged during delivery
- Packages stolen after confirmed delivery
Not covered
- Incorrect or incomplete shipping addresses
- Carrier delays
- Damage caused after delivery, wearing, or washing
- Claims containing false or incomplete information
How to file a claim
Email service@bigtallkings.com with your order number and supporting photos or tracking information. Submit damage or theft claims within 7 days of delivery. Submit lost-package claims within 30 days of the carrier's last tracking update.
Approved claims receive a replacement or refund for the protected merchandise. Original shipping charges, duties, taxes, and the Package Protection fee are not refundable.
Package Protection is optional and does not limit rights available under our standard shipping, return, or refund policies.